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Terms and conditions

Return policy for products purchased from

According to the legislation in force, within 14 days of taking possession of the product, you have the possibility to return it without any justification.

Products can preferably be returned via Fan Courier and must be accompanied by the purchase invoice.

The following are not accepted for return:

  • Products that have been opened
  • Products that have been tested/used
  • Products that do not have the labels intact, have broken or erased seals
  • Products purchased from other stores
  • Products not accompanied by documents proving the purchase (invoice or tax receipt)
  • Products with packaging damaged in any way

These measures are specific to cosmetic products, as their validity period is calculated starting with the first opening of the package, and with their use/testing, the risk of virus transmission occurs by transferring the product to another person.

We reserve the right to refuse to accept the return in case of abuse (repeated returns), you have not informed us about the return. We reserve the right to ban the IP of customers who made online orders that they refused without justification.

Placing an order and unjustifiably refusing to pick up the order is a crime according to article 215 of the Criminal Code, and the seller reserves the right to sue the buyer in court until the damage caused is recovered.

Return rights are not granted for special products if they have been manufactured or modified according to the specific orders of the buyer.

The colors in reality may differ from the photos because the screen of the device on which they are viewed cannot perfectly reproduce the shades as perceived by the human eye.

Abandoning the purchase

According to the legislation in force, the renunciation of the purchase is applicable only to natural person customers.

Thus, the consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalty and without citing a reason, within 14 working days from receiving the product or, in the case of services, from the conclusion of the contract.

The returned product must be in the same condition in which it was delivered. The return costs will be borne by the customer, and the refund of the product value will be made within 14 days of the return to a bank account specified by the buyer.

If the product is returned in a condition where it can no longer be sold as new, we reserve the right to charge a return to original condition (if possible) or to cover the price difference resulting from selling the product as a second hand -hand or, at the customer's option, we will reship the product, at his expense.
This clause applies according to OG 130/2000, in the case of purchasing products from this site using remote communication techniques, applying the definitions contained in OG 130/2000 art. 2 lit.e.

The refund policy is 14 days.


The technical specifications and prices of the products presented on this site are informative and can be changed without prior notice (except for the case where you have already made an online order that was paid by bank card, and this was checked and confirmed by phone by a operator of our company).

Our company does not guarantee that the information related to the products contained in this site is not error-free. The images presented are for informational purposes, the products actually delivered may have small differences in terms of color, appearance, due to the fact that they are handmade and not mass-produced.

Intellectual property right
The content of the Site (images, texts, graphics, symbols, web graphic elements, e-mails, programs and other data) is the property of SC XMADE CLOTHING SRL or its partners and cannot be used, reproduced, distributed, etc. , for purposes other than those legally premised. The extraction of any information followed by any commercial use that exceeds the scope of private copying regulated by law and without prior written consent of the administrator or its partners constitutes a violation of the terms and conditions.

Details about the influencer program

  • Any person can register in the affiliate program as an influencer, and can promote XMADE products against a set commission.
  • The commission can be paid by bank transfer or other payment methods available on the platform
  • Commissions from personal orders are NOT accepted, for personal orders NO discount is granted (if there is a discount offer for the public) and no commission is accepted
  • In addition to access to the affiliate platform, influencers can receive free product/products for effective promotion, depending on the number of followers.

Details about the products and services offered by the softglow website
The goods and services sold on the website via SC XMADE CLOTHING SRL are offered within the limit of the available stock, for this reason we reserve the right not to honor a certain order if the respective good or service is no longer available in the current offer. The administrator reserves the right to select his clients.

The site does not offer any guarantee, expressly or implicitly, regarding including, but not limited to, its operation, information, correctness of descriptions, updating of content, goods and services on the site as well as their suitability for a certain purpose. The buyer expressly agrees that the use of this site and the purchase of related products or services is at his own risk.

The images of the goods displayed on the website they are informative images, generated with the help of specialized programs and the colors may have a slight difference in hue, tonality or texture and shape. The model of the goods will be slightly different, due to the design characteristics of the material and the fact that all the goods are handmade.

Each good and service has a description detailing the color, shade, texture, shape and size specifications. We recommend carefully reading the details contained in the description of each good or service, if there are questions about the specifications of the product and the good, we ask the consumer to contact us at The website reserves the right to modify product descriptions and specifications without prior notice.

Thank you!


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